Refund Policy

Refund Policy

Last updated: 2026

At Sllamet Designs, we provide high-quality digital products. Due to the nature of digital downloads, all sales are considered final.

1. No Refunds on Digital Products

Once a digital product has been purchased and delivered, we do not offer refunds, returns, or exchanges.

Because our products are instantly accessible after purchase, they cannot be returned like physical items.

2. Exceptions

We only offer refunds or replacements under the following conditions:

  • The file is corrupted or cannot be opened
  • You receive the wrong file
  • There is a technical issue preventing access to your download

If you experience any of these issues, please contact us and we will resolve the problem as quickly as possible.

3. Customer Responsibility

Before purchasing, please ensure that:

  • You have the appropriate software to open and edit the files (SVG, PNG, AI, EPS, etc.)
  • You understand the nature of digital products

We are not responsible for issues related to software compatibility or lack of knowledge in using the files.

4. Unauthorized Refund Requests

We reserve the right to deny refund requests that do not meet the conditions stated above.

5. Contact Us

If you need assistance, please contact us through our website or email. We are happy to help and ensure you receive your files properly.

Thank you for your understanding and for supporting Sllamet Designs.